Investigative Services
Insurance & Fraud Investigations in Rochester, NY
Questionable claims cost insurers, employers and businesses real money. ZCIS Investigations helps you separate legitimate claims from misrepresentation with objective, well-documented investigations led by an investigator with more than 30 years of law enforcement experience, including command of major criminal investigations.
Who We Help
We work with insurance carriers, third-party administrators, self-insured employers, attorneys and businesses that need reliable facts before making a decision on a claim or suspected fraud.
Common Insurance and Fraud Investigations
- Workers’ compensation claims
- Disability and personal injury claims
- Auto and property claims
- Activity checks and claimant surveillance
- Recorded statements and witness interviews
- Background and prior claims research
- Suspected internal fraud, theft or misrepresentation
- Verification of residence, employment and lifestyle
Our Approach
Every claim deserves a fair, objective review. We begin by understanding the claim, the concerns and what information you need. Investigations are conducted lawfully and discreetly, using surveillance, interviews and research as appropriate.
Findings are documented in a clear written report with dates, times, observations and supporting photos or video when obtained. Our goal is to give you accurate facts, whether they support the claim or raise concerns, so you can make a confident and defensible decision.
Why Choose ZCIS Investigations
- More than 30 years of law enforcement experience, including leadership of major criminal investigations
- Licensed by the New York State Department of State (License No. 11000222158)
- Objective, unbiased fact-finding
- Clear, professional reports suitable for claim files and litigation
- Direct communication with the investigator handling your case
Areas We Serve
ZCIS Investigations handles insurance and fraud investigations in Rochester and throughout Monroe County, Wayne County, Ontario County, Livingston County, Genesee County and the Finger Lakes, as well as Buffalo, Syracuse and across Western and Central New York.
Insurance Investigation FAQs
Do you only work with insurance companies?
No. We also assist self-insured employers, attorneys, third-party administrators and businesses dealing with suspected fraud or questionable claims.
Is claimant surveillance legal?
Yes, when it is conducted by a licensed investigator using lawful methods. We document activity that can be observed from places we are legally allowed to be.
What if the investigation supports the claim?
That is a valid outcome. Our job is to report the facts accurately and objectively, whatever they show.
How quickly can you start?
Many assignments can begin within a few days. Contact us to discuss your timeline.
Talk to an Investigator
Every conversation is confidential. Call 585-450-6269 or reach out through our contact page to discuss your claim.